Nordvik Capital inc. handles every complaint fairly, confidentially, and at no cost to the client, in accordance with its complaint handling and dispute resolution policy.
How to file a complaint. Submit your complaint in writing, setting out the facts, the parties involved, and your requested resolution :
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by email: info@nordvik.ca;
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By mail: Complaints Officer, Nordvik Capital inc., 128 Beaconsfield Boulevard, Beaconsfield, Quebec H9W 3Z7.
Complaints Officer: François Campeau, CFA, Chief Compliance Officer.
Process.
1.
We acknowledge receipt of your complaint in writing within 5 business days.
2.
We are reviewing your complaint and may contact you if we require further details.
3.
We will provide a reasoned written response within 30 days of receipt.
If you are not satisfied. If our response does not resolve your concerns, or if you have not received a reply within the expected timeframe, you may request that your file be transferred to the Autorité des marchés financiers. The AMF will review the file and may offer dispute resolution services, including mediation.
Using these services does not limit your right to pursue legal action through the courts.
